Scopia Video Conferencing Solutions from Radvision, an Avaya Company

Video conferencing was often considered a technology of the future, but it's real, and it's here today. IT often worried about the costs associated with deploying and managing video networks. The good news is that Radvision, an Avaya Company, has overcome the cost barriers of video by implementing state-of-the-art technologies like H.264 SVC, H.264 High Profile, and NetSense -- all of which combine to deliver the highest quality video experience (1080p/60fps) at the lowest cost. Scopia is changing the way people connect.

http://youtu.be/_iaxdAfAGiA

Broadcom intros a new VoLTE chip

You may think smartphone data speeds are pretty fast now, but Broadcom is planting the seeds for even faster networks—along with clearer voice calls—in a year or so.

Broadcom claims that it has come up with the industry's smallest 4G LTE-Advanced modem for smartphones and tablets, dubbed the BCM21892. The modem supports download speeds of up to 150 Mbps and upload speeds of up to 50 Mbps, according to GigaOM.

The moden on a chip provides some other benefits too: It supports Voice over LTE, a technology that allows for clearer voice calls, and touts up to 25 percent power savings compared to what a phone typically consumes for data transmissions.

It's also compatible with existing 4G, 3G, and 2G networks, and can hand off transmissions to these older wireless standards without interruption. “Carrier aggregation” is supported as well, allowing wireless providers to combine frequency bands to achieve higher speeds.

Broadcom isn't planning to produce the chips until 2014, but wireless carriers still have their own work to do in the meantime. U.S. carriers are still rolling out their standard LTE networks, though AT&T has said that it will launch its LTE Advanced network later this year. Verizon is hoping to launch voice over LTE later this year.

Of course, Broadcom will have competition. Qualcomm, for instance, has been touting chipsets that support LTE Advanced for roughly a year now. Broadcom's new chip is just another sign that we're getting closer to having even faster data transmissions and crisper voice calls.

Source  Broadcom, Tech Hive, Engadget

How Hosted PBX Simplified Company Stress during the Holiday Season

Many businesses quickly realized exactly how hosted PBX phone systems simplified the stress of doing business, during the holiday season. The hosted PBX system provided the company the opportunity to use a single phone number that could be easily answered at a variety of locations, unbeknownst to their customers and clients.

During the holiday season, companies often experience a lack of employee resources, as many take additional time off to be with their loved ones. Using a hosted PBX system, their communication lines were simply rerouted to available employees on their landline phones, cell phones, smartphones or nearly any remote location.

Having the ability to offer a single point of contact, with one single phone number to represent the entire organization, was the easiest way for the businesses to operate their communication systems. It allowed each business to function completely without the need of a traditional main office. This could happen because the hosted PBX telephone system instantly linked employee personnel to the business, with complete functionality of all of the communication system’s features.

Relieving Holiday Business Stress

Offering an extensive multi-modal contact, each employee quickly gained access to the entire company network through a whole host of telecommunication devices including landlines, ISDN, cell phone and VoIP. The hosted PBX telephony system instantly provided phone extension ringing to a single location in succession, or to multiple locations at the same time. This allowed instant 24-hour phone support seven days a week, and relieved stress on the company by always providing an employee or employees to handle any situation, even during hectic seasonal times.

Lowering Costs

Because there is no need to purchase PBX equipment when using a hosted PBX service, these companies were provided an effective call routing service at no additional cost. All unanswered incoming calls for the business were managed automatically by the PBX system by providing numerous features including voicemail, call records, faxing, automated messages, and conference calls, along with call routing touchtone menus.

Without the need of any excess additional cost for expensive software or hardware, and no cost for upgrades to change existing phone hardware, hosted PBX telephone systems offer viable solutions for many small, medium, large businesses.

These companies saw the advantage of using a hosted PBX system through the holiday season as their business increased. It gave them the ability to expand lines, without additional phone numbers. With the added flexibility and reduced cost of 24-hour client phone support along with never missing a call throughout the holidays, the hosted PBX systems offer each a viable telephony alternative.

How Small Businesses Can Harness Social Media

Small businesses make up an enormous portion of the American economy, and in many ways, they represent the portion of the economy that is best situated to take advantage of social media. After all, many small businesses rely on close, personal relationships with their clients to sustain and grow their business. These relationships can be extended if the small businesses make proper use of social media. However, a recent survey found that fully 88 percent of businesses don’t believe they are making the best use of social media.


The problem often times is that these companies wade into the social media waters without a clear idea of how they should approach social channels, or which social channels are best for their needs. As a result, they end up using Google Plus, Twitter, Facebook, LinkedIn and Tumblr, and doing none of them particularly well. The goal with social media should not be simply having a presence in all of the different channels that are available. Instead, it should be having an effect presence in one or two channels, and then perhaps expanding to others once the first channels have been mastered.


An important part of mastering social media is re-framing the way companies view it. Rather than looking at social media simply as another tool for broadcasting to consumers, companies should view it also as a means of gleaning information from their established customers and potential clients. Companies, especially small ones that stand to benefit from close relationships with a few clients, should use social media to learn about what’s happening with their clients, and then keep in touch based on those happenings. For instance, a small note from a business when a client’s birthday comes up on Facebook can make a big impression. Too many businesses miss out on such opportunities to talk to their customers.


The best part about a limited approach to social media is that it saves time. When a business spends time spreading itself thin across a range of social media, typically that’s just time wasted that could be better spent on other projects. By limiting their focus to just one or two social media channels, businesses will cut time lost to other channels, and encourage themselves to take full advantage of whichever channels they do choose to engage in. And whatever approach they choose, small businesses should always remember that the goal of social media is to strengthen their relationships and ties to customers.


When those customers start calling, you’d better make sure your phone system is ready to take on the new influx of calls! Have you looked into a Hosted PBX or SIP Trunking lately?

Cisco planning to sell Linksys router division

Bloomberg reports that that Cisco is preparing to sell Linksys, the router company it bought for $500 million in 2003. Cisco is the world's largest manufacturer of computer network equipment, but has been steadily attempting to divest itself of its consumer businesses; it killed Flip just two years after acquiring the pocket camcorder maker in 2009. The company is said to be soliciting TV manufacturers who may be interested in Linksys' established brand and technology.

Bloomberg's sources say that Cisco has hired Barclays to help find a buyer for Linksys — reportedly the same financial firm helping Google sell Motorola's set-top box business — but the company expects to receive much less than it paid nearly a decade ago. While Flip never really made sense for such an enterprise-focused corporation, it's striking that Cisco was seemingly unable to find enough synergy with a company that operated in a similar space.

Source  The Verge

BroadConnect Telecom Canada

BroadConnect Telecom USA

Two telecommunications companies, Avaya and Nortel, have established a partnership that will allow them to provide new software and telephone services to the customers left stranded with old systems in the wake of Nortel Networks’ disintegration in 2009.
The deal mostly affects customers using the Avaya Communications servers known as the CS-2100 and the SL-2100. For years, these customers have only been given limited updates to their services because Nortel was no longer providing such updates.
With the deal in place, customers will have the opportunity to take advantage of Genband’s advanced technology. There are already upgrades planned that will be offered to these customers.
This will be a major improvement upon the situation since Nortel’s departure from the telecommunications market. Since then, customers using servers based on Nortel’s technology could only receive customer service from Avaya. There were no upgrades and no new products offered to them, however.
That innovation vacuum will now be filled by Genband, which supplies software, hardware, and servers to telecommunications companies like Avaya. Some of the services that CS-2100 and SL-100 users will now have access to include VoIP on mobile phones, video collaborating, and instant messaging.
The first of these new capabilities will be rolled out early next year, in the first quarter of 2013. Avaya said that during that update, customers could expect to get upgraded VoIP, and that after that arrives, there will be a series of other new products and capabilities added as well.
The terms of the agreement between Avaya and Genband stipulate that Genband will become wholly responsible for both systems, the CS-2100 and the SL-100. These phone systems are typically utilized by major clients, with large, complicated phone systems and zero tolerance for downtime. Frequent users of the phone systems include hospitals, financial firms, and critical government departments.
For its part, Avaya will give Genband access to parts of its intellectual property. Spokesmen for the companies said that the result will be that Genband’s products will be more enterprise-enabled, which is Avaya’s strength, and that Avaya products will be more resistant to downtime, which is one of Genband’s specialties.
The companies doubt the integration of their respective code bases should cause any great difficulty or take more than a few months. The software used to run Genband and Avaya products is largely similar, and combining the two is only expected to require adding some small bits of proprietary code from each.

Jason Stephen Ali
Social Media Director
BroadConnect.ca | BroadConnectUSA.com | About.me/BroadConnect.com

Understanding VoIP Protocols

Nearly any device ever designed to transmit video and audio packets between computers that communicate with one another, uses Real-Time Protocol (RTP). After the can serve as became evident that people communicating online has the potential for ease dropping on their communication, RTP (Real-Time Protocol) was enhanced to us more secure level. The secure RTP was developed for authentication, encryption and integrity of the video and audio packets that were transmitted online to communicating devices.

Part of the process of transmitting video and audio media between computers is the employment of various protocols. One such protocol locates the remote device to negotiate exactly how the media will transfer flow between each device. These types of protocols are known as call-signaling protocols, with the most popular being SIP (Session Initiation Protocol) and H.323. Each protocol relies on static provisioning and other protocols as a way to locate a variety of users.

First originated 1995, both SIP and H.323 were developed to solve the initial communication between two computers as a way to effectively exchange video and audio media streams. H323 experienced commercial success while SIP progressed at a slower level before being recognized as a standard in 1999.

Both protocols have the ability to perform the same action: to establish a multimedia level of communication including video, audio and other communications. However, there are designed significantly different with SIP being ASCII-based and H.323 being built on the foundation of binary protocol and legacy communication systems.

Although the jury is still out on whether SIP or H.323 can be held as the true standard for media transfer functionality, no one disputes the fact that both perform well. However, H.323 appears to be superior in a variety of ways including offering better support for videos, optimal interoperability with PSTN, premium interoperability of legacy video systems a more dependable out of band transport of DTMF.

Alternatively, SIP (Session Initiation Protocol) was never designed to work as a solution for the problems handled by H.323. Additionally, it gained its popularity by misinformation of being “easy to debug and implement”. Built as a complex communication system, they both perform identical amounts of work using to different approaches.

Of the two, SIP implementation is far easier to troubleshoot or develop. Likewise, H.323 is still the protocol to use in bulk VoIP deployments, especially when transmitting voice calls globally. Additionally, H.323 is the protocol most used for room-based videoconferencing and serves as the #1 protocol for nearly all IP-based video systems.