Tuesday, December 20, 2011

Why Choose Avaya IP Office 500?

Avaya IP Office is a unique application that enables small and medium sized businesses to operate and function like a Fortune 500 enterprise. It features communication tools that are elegant, easy to use, and can be customized/tailored to exponentially increase your organizations productivity.

IP Office 500 is available in three versions distinctly designed to fit your businesses telephone system needs.

Essential Edition
Preferred Edition
Advanced Edition

Avaya’s IP Office has been coined the “All in one” solution and offers a unified communication, linking the services you use each and every day:


With IP Office 500, you can marry your different devices using a wired, wireless or broadband connection.

Mobile/Smart Phone
Office Phone
Home Phone

Avaya’s IP Office 500 is a telephony system designed to increase employee productivity, help grow sales and reduce expenses. For more information on this product, please visit:


Monday, December 19, 2011

A Great Option for Businesses, SIP Trunking

Session Initiation Protocol (SIP) phone is the optimal choice for organizations that are in the market for a flexible and cost effective way to change over to IP based telephony solutions. SIP trunking by large, has to be one of the most important progressions in telecommunications since it’s inception. SIP helps you revel in the benefits of VoIP, while relieving you from the hassles and high cost of replacing your current phone system. You can use SIP trunking with traditional PBX systems by simply introducing an Integrated Access Device to connect SIP trunks seamlessly with your legacy PBX system. SIP trunking device functions as a converter amid a traditional phone system and internet connection, so it can transmit voice traffic over the data network.

The cost related benefits available by SIP phone make it a perfect choice among countless small businesses. It minimizes or eliminates the cost of purchasing expensive hardware media gateways. It also releases you from the cost of sustaining hardware gateways. Hence, you need not house a technical team in your office or hire professionals from outside. You just require a broadband connection and SIP phone adapter and to use this phone. A SIP trunking device helps reduce administrative and overhead expenses involved in handling the media gateways. It decreases recurring costs for circuits dedicated to data and voice separately. The rental charges for SIP trunks are much lower than the traditional phone line rental charges. This helps you save hundreds of dollars every month.

SIP Phone provides the most flexible and fastest way to alter your traditional phone lines to IP based solutions. It helps meet your precise business requirements by allowing you to choose voice channels. Using SIP phones help you save a great deal of money in long distance and international calls. It also frees up your valuable resources for other important business functions by reducing telecommunication overhead costs. The IP network has more fault tolerant capacity than fixed line systems. This enables you get faster and more efficient recovery, in case any disaster occurs. SIP trunk enhances your call quality, helping you to get a good image among your clients and customers.

SIP phone is a fantastic route for small businesses that have plans to grow in future. It is very easy to develop your business communications without disturbing your business continuity. You can add extra voice channels or port your existing numbers effortlessly and quickly. You can also port your fax numbers over to SIP and send all your faxes to any email address you wish. Hence, you don’t need to keep a big bulky fax machine in your office anymore. With SIP trunking, creating a virtual presence for your business is a straightforward task. SIP trunking allows you to handle the services through a simple web based management system. This helps increase the effectiveness of your business operations.

For more information on SIP Trunking, feel free to call us at 1-877-228-6616 or visit us online at http://www.broadconnect.ca/ip-telephone/sip-trunking/

Wednesday, December 14, 2011

IP Office 8.0 Phone System

The Brand spanking new IP Office 8.0 is speculated to be out shortly after December 13th 2011! They’ve introduced a large number of new features and shiny new hardware to go along with the update. One of the major changes introduced into the Office Phone System is the amalgamation of the SD Card, Basic Mode and Partner Version; and renamed it the A-Law SD Card.

Other highlights include:

Supported on IP500 V1 or V2 Cabinets
One SD Card for all Versions- Basic Mode, Partner Version
Upgrade with license to Essential, Preferred or Advanced Edition
Avaya IP Office Web Manager: System Management via Web Browser
Supports the following web-browsers:
Internet Explorer
New Hardware: (Preferred Edition Only)
UC110 Unified Communications Module
Requires a slot in Main Cabinet
Supports Preferred Edition without Server
Supports User Productivity Packages
Supports Mobility Server
Basic Edition, Partner Mode- V2 Cabinet only
Upgrade to Essential Edition with Keycode
Mobile Worker (Mobile Twinning) not supported, requires upgrade to Essential Edition
No new feature enhancements with the exception of the voicemail
Voicemail Enhancements:
Intuity Audix Commands
Call Screening
Allow System Administration while Users are on a call
Essential Edition
Requires a keycode to upgrade from Basic Mode
Comes with Mobile Twinning Feature for all users (requires SIP Trunks or PRI)
Comes with the ability to have 2 remote workers - requires VCMs, does not require VPN or IP Endpoint License (9600 series Phone)
Anything more than 2 remote workers requires an IP endpoint license- and maybe used for 1600 or any other IP Phone that requires VPN router
Coaching Intrusion, Silent Intrusion and Whisper
Preferred Edition
Requires Dedicated PC, Server or UC110 Module
Requires purchase of Essential Edition License
Required Keycode to use Office Worker, Teleworker or Power User Productivity Licenses. If a customer with User Productivity License upgrades to Release 8.0 and does not have Preferred Edition, they must purchase this license in order to keep the User Productivity Licenses. Otherwise they will no longer work.
Required for Multi-Site Networking at minimum of 1 site even if Centralized Voicemail is not required
Multi Time Zone Support
MAPI Exchange Integration on Linux
Call Screening
Advanced Edition
Agent Monitoring and reporting via Customer Call Reporter Updates for 8.0
Avaya one-X Portal for IP Office: Agent Control Gadget, World Clock Gadget
System Talk Time Report Enhancements
APF- Agent Productivity Factor (Agent Time Card Report)
15 & 30 minute reports for Call Summary Report and Call Detail Report
Custom Reports

When I get my hands on more detailed information, perhaps a video or two, you’ll be the first to know! In the mean time; check our latest offerings!