BroadConnect Brand, Call and Contact Centres

BroadConnect Telecom has been providing solutions for contact centres for quite a while now and has developed a reputation for quality, easy set up and only minimal investment risk.  Thanks to BroadConnect’s technology, now contact centres can improve upon their infrastructure without having to learn a very complex new system. 

Enterprise Class Technology Comes to the Contact Center

Using BroadConnect technology, now companiescan oversee and operate multiple call contact centres through one centralizedsystem.  This is a great advantage to outsourced centres, as they will be able to quickly and easily scale in operation whenever there is a centralized change.  More importantly, the system allows users to scale up or down, depending on their needs. 

Scaling is a Great Advantage

Naturally, this is a major concern as many technology companies have qualms about planning for the future since it’s hard to estimate where technology will be.  Of course, the beauty of BroadConnect is that it allows companies of multiple sizes to scale things according to their own pace.  The system lets company owners or managers add or remove agents, according to business developments. 

Furthermore, BroadConnect’s web technology allows clients to access the system through a web browser directly, on any PC or any web-friendly device, for that matter.  Since the operations are very easy to learn, managers can change the number of agents available for customer service within minutes.  Why, managers or company owners can even add an agent or move them around between different contact center “groups.”

Customizing Your Experience

The ability to add new agents or subtract them only as needed is a tremendous opportunity for companies that are attempting to control costs by outsourcing.  Customers will no doubt have very different requests and so BroadConnect maximizes flexibility.  The system allows businesses and contact centers to add and remove functionality as needed.  For example, they can change statuses or IVR options by just clicking the mouse.  Debit and credit card actions are also easily handled using only a web browser.  Flexibility means companies can evolve as rapidly or slowly as they require. 

Consistency is Key

IVR, CTI and ACD (via network) allow companyworkers to use the same scripts, messages and databases to conductbusiness.  This will help to make customer interactions consistent and reduce misunderstandings and miscommunications, which can be quite costly. 

Live Viewing

The fact that the company lets agents see “live” changes helps tremendously with keeping the entire contact center operation accurate and standardized.  Why, managers can now even monitor staff when they are online.  This is ideal for studying performance and for access statistics from live phone calls. 

A Boost for Remote Employment

Remote workers are certainly at an advantage with this amazing system, as they will not have the ability to make or receive calls from anywhere in the country or beyond, using only a telephone or web browser.  Managers and CEOs will be able to setup new users easily and offer remote work for a reduced cost.  The integrated, highly flexible and centralized system will allow easy management of agents, to the point where it is a virtual office staff, with little or no room for unmonitored performance. 

Disaster Recovery and Maintenance Reduction

Lastly, consider the advantages in cloud-based disaster recovery (meaning permanent and continual backups of information) as well as lower maintenance cost.  Perhaps what’s most amazing about the system is that it is remotely based and there is no physical hardware or installable software to worry about.  Customers pay only for what they use.  Goodbye huge investment costs and ongoing maintenance fees. 

The business model of pay-as-you-go contact center telephony is bound to revolutionize how we conduct remote business and customer service! For more information or to speak to an account manager please visit our websites at:

CDA www.broadconnect.ca

USA www.broadconnectusa.com

Tips for choosing the best office telephone system

Most of the businesses rely on an office telephone system nowadays, in order to execute their day to day office work smoothly and effectively. In the past, only large companies required feature rich telephone systems. They were so expensive that small businesses could not afford to even consider them. Small and medium businesses relied on the conventional phone systems to send and receive communication. However, the trend has changed recently. Many phone system options are available to small and medium businesses, which help them, improve their business communication and productivity. You may be overwhelmed with the phone system options available. It is however important to choose the best system that suits your business needs and budget.

Small businesses look for cost effective office telephone systems that offers myriad of features and flexibility. Before choosing a phone system, consider the exact needs of your business. You need to consider some important things like the number of employees in your organization, the number of locations in your office that would require phone service, your current broadband connection type, lines and bandwidth, your current network load, your existing phone system details and what your budget is. Getting as much information about your current situation as possible can help you choose the right phone system.

Before choosing an office telephone system, determine whether you need or want to keep the existing lines. If you need those lines, you can go for a phone system that allows you to use your existing lines and equipment. You need to look for the important features you need in a phone system to manage your business communication effectually. For instance, if you do not have a receptionist or operator to attend phone calls, you can consider choosing a phone system that offers the auto attendant feature. You also need to decide whether you need features like caller ID, call routing, call forwarding, voice mail, live call recording and other associated features. These features are becoming more essential for all modern offices, so you can go for a phone system that helps you get most of the features at a fair price.

Office telephone system is a crucial investment decision, so you need to consider your future expansion plans before spending your money in it. Consider how fast you will grow the system and how frequently you will be making changes to the office infrastructure to accommodate the growth. You can opt for a system that is easily scalable, so that you can avoid many hassles in the future. As a small business owner, you may not be able to afford high capital expenditure. Sometimes, installing a new system unintentionally require you to purchase new equipment for maintaining compatibility. Hence, it would be in your best interests to check whether the phone system you want to choose is compatible with your existing equipment.

The best office telephone system is the one that offers great value for your money. It comes with the features that suit your unique needs. You can save a lot of time, build better customer relationship and increase your business productivity with the help of beneficial features offered by the best phone system.

For more information on Office telephone packages offered by Broadconnect, please visit our website.