Wednesday, December 14, 2011

IP Office 8.0 Phone System

The Brand spanking new IP Office 8.0 is speculated to be out shortly after December 13th 2011! They’ve introduced a large number of new features and shiny new hardware to go along with the update. One of the major changes introduced into the Office Phone System is the amalgamation of the SD Card, Basic Mode and Partner Version; and renamed it the A-Law SD Card.

Other highlights include:

Supported on IP500 V1 or V2 Cabinets
One SD Card for all Versions- Basic Mode, Partner Version
Upgrade with license to Essential, Preferred or Advanced Edition
Avaya IP Office Web Manager: System Management via Web Browser
Supports the following web-browsers:
Internet Explorer
New Hardware: (Preferred Edition Only)
UC110 Unified Communications Module
Requires a slot in Main Cabinet
Supports Preferred Edition without Server
Supports User Productivity Packages
Supports Mobility Server
Basic Edition, Partner Mode- V2 Cabinet only
Upgrade to Essential Edition with Keycode
Mobile Worker (Mobile Twinning) not supported, requires upgrade to Essential Edition
No new feature enhancements with the exception of the voicemail
Voicemail Enhancements:
Intuity Audix Commands
Call Screening
Allow System Administration while Users are on a call
Essential Edition
Requires a keycode to upgrade from Basic Mode
Comes with Mobile Twinning Feature for all users (requires SIP Trunks or PRI)
Comes with the ability to have 2 remote workers - requires VCMs, does not require VPN or IP Endpoint License (9600 series Phone)
Anything more than 2 remote workers requires an IP endpoint license- and maybe used for 1600 or any other IP Phone that requires VPN router
Coaching Intrusion, Silent Intrusion and Whisper
Preferred Edition
Requires Dedicated PC, Server or UC110 Module
Requires purchase of Essential Edition License
Required Keycode to use Office Worker, Teleworker or Power User Productivity Licenses. If a customer with User Productivity License upgrades to Release 8.0 and does not have Preferred Edition, they must purchase this license in order to keep the User Productivity Licenses. Otherwise they will no longer work.
Required for Multi-Site Networking at minimum of 1 site even if Centralized Voicemail is not required
Multi Time Zone Support
MAPI Exchange Integration on Linux
Call Screening
Advanced Edition
Agent Monitoring and reporting via Customer Call Reporter Updates for 8.0
Avaya one-X Portal for IP Office: Agent Control Gadget, World Clock Gadget
System Talk Time Report Enhancements
APF- Agent Productivity Factor (Agent Time Card Report)
15 & 30 minute reports for Call Summary Report and Call Detail Report
Custom Reports

When I get my hands on more detailed information, perhaps a video or two, you’ll be the first to know! In the mean time; check our latest offerings!

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