Smartphone Integration Makes Being Late to Work Less of a Hassle

Times are certainly changing in the world of business, and smartphone integration is certainly one of the key reasons for this. More and more companies are making use of Smartphone PBX and other technologies that mean being late to work isn’t quite the offense that it once was. With the cloud and smartphone integration, many employees are actually busy at work long before they even get to the office. Working remotely, before work and after work, is becoming the way that many do business.

In fact, a large percentage of bosses – 73% according to a survey from Mozy – are less stringent when it comes to the clock. Many of those employees are using smartphone integration to work even when they are not on the clock, so it doesn’t make sense to be upset when someone is a few minutes late to work. Of course, most of the employees don’t realize that the bosses are more lax on the lateness today than they would have been before smartphone integration.

With tools such as a Smartphone PBX, employees are finding that it is possible to have a work schedule that is a bit more flexible. The smartphone integration can make it much easier for people who might have other things that they need to do outside of the office. Companies, such as Broadsoft, are looking to create and help to integrate the best possible mobile solutions for smartphone integration.

Interesting Facts for the Mozy Survey:

Most bosses in North America will be fine with employees coming in up to 37 minutes late, while those in the UK are okay with employees who are up to 24 minutes late. The survey also found that bosses in the United States seem to be more lenient when it comes to longer lunches and taking care of personal business. Even with smartphone PBX`s though, and even though the employee might be using smartphone integration, it is best not to push one’s luck! Try to make it a habit to be on time.

With a smartphone PBX`s, it is possible to work from just about anywhere, and that’s why more employers are even starting to let some employees work from home. With cloud computing, networking, and a smartphone PBX, it is possible to complete just about any task from the comfort of home.

For more information on Smartphone PBX`s, please visit our hosted PBX section of our website:

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Avaya and Samsung Work to Make Android SAFE

In this case, SAFE stands for Samsung Approved for Enterprise. This program from Samsung should help them and one of their partners, Avaya, to create high quality devices that will be able to use Avaya One-X. In the effort to attain unified communications throughout all of the different aspects of a company. The Galaxy S III is the first Samsung Device that bears the markings of the SAFE program. This means that the device will be able to work with many different tools designed for unified communications, including Avaya One-X, right out of the box. One of the best features, equally as exciting as the unified communications possibilities, is the fact that SAFE could help IT teams no longer have to worry about Android fragmentation.

Those who are using other types of phones right now might want to consider the Safe2Switch program that Samsung is offering. They will let users of other phones trade in their devices and choose a Samsung smartphone. If you already have a Samsung phone, it will be possible to trade up for a newer device. Those who want to use Avaya One-X should find this to be an enticing offer. Even though the Galaxy S III is the first to have the brand of SAFE on it, there are actually 20 SAFE devices on the market right now.

Samsung decided that by having the SAFE brand more noticeable for their devices, starting with the S III, it will make it easier for IT departments to make a decision on the phones that they choose for their company. IT wants to find phones and devices that are going to work well and that will not need repair all the time. They want something that is able to provide unifiedcommunications for their company and customers. The S III, with Avaya One-X is proving to be a popular choice for IT departments.

 

In addition to Avaya One-X, Samsung also works with VPN providers, such as Cisco, for IP encryption. Avaya is one of the primary steps in ensuring that the device is going to work great for businesses. It can connect all aspects of the company, offering unified communication and better all around service.

When choosing the phones for your own company, consider the Galaxy S III and the features that it offers. Make sure that you are working with a phone that is going to be able to give your employees the access and the unified communications they need for a seamless operation.

BroadSoft Introduces Office Launch, iPad app

Here is BroadSoft's official Press Release:

GAITHERSBURG, MD, July 18, 2012 – BroadSoft, Inc. (NASDAQ: BSFT), today announced Office Launch, an iPad app that enables BroadSoft's global telecommunications service provider customers to simplify the configuration of enterprise hosted Unified Communications (UC) services. BroadSoft customers can download Office Launch free of charge in the iTunes app store.

A common challenge service providers face in delivering hosted UC services is quickly handling the configuration details of an enterprise customer's new, hosted service. The Office Launch iPad app, developed for BroadSoft, provides an intuitive interface for implementation engineers and office administrators to quickly modify service information, such as the configuration for Auto Attendant phone trees, Front Desk and Hunting and Station services, as well as designate call routing to an employee's preferred mobile device or desk phone. And because the app leverages the BroadSoft Xtended open APIs, the service provider can easily deploy and customize the app to meet its specific needs.

By automating hosted UC service detailing for enterprises, Office Launch will enable service providers to:

    Accelerate customer deployment – Once a salesperson enters customer order information into the app, the install technician references the app on his or her iPad to easily complete and tailor the service configuration requirements at the enterprise's location.

    Improve sales productivity – Office Launch allows a service provider's sales team to shift installation fulfilment to its technicians, who can more quickly and seamlessly deploy the hosted service.

    Simplify the transition to hosted UC services – The Office Launch iPad app reduces the complexities associated with migrating enterprises from legacy PBXs to next generation communications services.

"Enterprises are rapidly transitioning from legacy phone systems to hosted Unified Communications services. Office Launch is designed to ensure the timely deployment of these modern communications services, which enables employees to efficiently communicate with their peers, partners and customers," said Leslie Ferry, vice president marketing, BroadSoft. "During customer trials, Office Launch proved to be an invaluable tool to simplify the configuration and installation of new hosted communication services, and we are excited it is now broadly available."

Service providers can download the free BroadSoft Office Launch iPad app by visiting the iTunes App store and searching for BroadSoft Office Launch.

Forward-Looking Statements

This press release may contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by their use of terms and phrases such as "can," "enable," "will," "allows" and other similar terms and phrases, and such forward-looking statements include, but are not limited to, the statements regarding the capabilities and benefits to service providers, enterprises and end users of the Office Launch app. The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from the results anticipated by these forward-looking statements, including, but not limited to whether the Office Launch app will be downloaded, installed and deployed and the resulting financial and other benefits to BroadSoft, as well as those factors contained in the "Risk Factors" section of the Company's Form 10-K for the year ended December 31, 2011 filed with the Securities and Exchange Commission, or SEC, on February 29, 2012, and in BroadSoft's other filings with the SEC. All information in this release is as of July 18, 2012. Except as required by law, BroadSoft undertakes no obligation to update publicly any forward-looking statement made herein for any reason to conform the statement to actual results or changes in its expectations.

About BroadSoft

BroadSoft is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol network. The Company's core communications platform enables the delivery of a range of enterprise and consumer calling, messaging and collaboration communication services, including private brand exchanges, video calling, text messaging and converged mobile and fixed-line services.

(Source: BroadSoft )

What an Avaya Contact Center can do for Your SMB

When operating a small to medium sized business, you obviously want to provide top of the line customer service, but creating and managing an entire contact center on your own is not affordable. If a contact center is to run properly, you will need hardware, software, phones, routers, staff, management, as well as much more. Most small or medium sized businesses do not have the vast capital to develop this type of contact center. Fortunately, an Avaya Contact Center can take these large costs out of the equation.

Avaya has made all of the investments into their hosted call center so that your business can benefit from all of the latest innovations without the hefty price tag. The Avaya System has recently implemented Hosted PBX call services in order to provide even more call center services to you and your customers. Avaya makes it easier than ever to have all of the benefits and resources at your disposal of a full service call center, and all you have to pay is a very low monthly cost, dependent upon the number of representatives you require.

 

This is another way that your SMB can benefit from implementing an Avaya Contact Center: scalability. Avaya understands that businesses can grow and change very rapidly, and now your call center system can scale along with it without costing you excess capital. You can easily switch from two call center representatives to a dozen representatives. Instead of having to purchase more equipment, software, or spend time and money on training and management, you simply pay a flat rate for each additional representative. The hassle is removed so that you can focus on running your business.

Businesses that use these hosted customer service solutions often see an increase in productivity among their company because the maintenance of the call system is no longer a burden. Customers of Avaya appreciate that they do have complete control over their customer service experience, and it can be easily monitored or modified from any location. At the same time, business owners do not have to invest precious capital or time, so more of their energy can be spent improving productivity within their own company.

Yes, businesses can try to create a similar call center in house, but they will most likely find that the costs are much too high, and the maintenance too demanding. Avaya products from BroadConnect Telecom offers small to medium sized businesses contact center solutions that are both state of the art, easy to manage, and affordable.