Wednesday, April 18, 2012

Determining your Office Telephone System Needs

Many types of phone systems are available for business usage. Whether you have a small office environment or a large company, selecting the right office telephone system can help you stay ahead of your competitors. Spending some time in understanding your business requirements can help you opt for the right system that will help you increase your productivity and profitability. It is worth thinking about the features that would benefit your business, before contacting phone system vendors and dealers.

It is advisable to start off with an assessment of your business needs. You need to determine how many lines and extensions you need right now how many would be required in future. Failing to plan for your future growth can cost you more in future. Switching from one phone system to another to accommodate the needs of growing business is not only expensive, but is highly time consuming as well. If your business is expected grow over time, you need to choose an office telephone system that is easily scalable. Hosted PBX and VoIP phone systems are the best options that can help you meet your growing business needs with minimum effort and costs.

You need to determine the features and services your business will need, before investing in an office telephone system. Effective incoming call management, call holding, call recording, call forwarding, call parking and call waiting are some of the essential features of growing businesses. Direct inward dialing and speed dialing are the best features for efficient outgoing call management. Voice mailbox, monitoring features, reporting facilities, user directions, and password protected security and conference facilities are some other essential features to look for in a phone system, as they help you handle your business communication requirements in an effective manner. It also helps to build a good impression in the minds of your customers and clients. Apart from these essential features, some phone systems offer advanced features like call queuing, call flipping, automated call waiting and Fine- Me. Optional features can surely give you an extra edge. However, it is advisable to assess whether your business actually needs all these features, so that you can avoid incurring unnecessary expenditure.

It is also important to check whether the office telephone system vendor you want to use is a reliable one. You need to look for their customer service policies and find out whether they set up the phone system in your office and train you and your staff with the telephone system. You also need to make sure that the vendor will offer ongoing support, so that all problems are resolved quickly and effectively. If the vendor or dealer offers a demo of the phone system, you can make use of that opportunity to check whether it offers all the features that are required in your business.

You can spend some time in comparing quotes from various vendors, before spending your money on a particular office telephone system. Though the cost of the phone system is not the sole determining factor, you should try to find out a vendor who offers the best phone system that suits your needs and budget.

For more information on our Office telephone Systems features and support, please visit BroadConnect Telecom today.

1 comment:

  1. SimplecallBusiness offers Office Telephone Systems telephone solutions for small business to mid sized businesses