Determining your Office Telephone System Needs

Many types of phone systems are available for business usage. Whether you have a small office environment or a large company, selecting the right office telephone system can help you stay ahead of your competitors. Spending some time in understanding your business requirements can help you opt for the right system that will help you increase your productivity and profitability. It is worth thinking about the features that would benefit your business, before contacting phone system vendors and dealers.

It is advisable to start off with an assessment of your business needs. You need to determine how many lines and extensions you need right now how many would be required in future. Failing to plan for your future growth can cost you more in future. Switching from one phone system to another to accommodate the needs of growing business is not only expensive, but is highly time consuming as well. If your business is expected grow over time, you need to choose an office telephone system that is easily scalable. Hosted PBX and VoIP phone systems are the best options that can help you meet your growing business needs with minimum effort and costs.

You need to determine the features and services your business will need, before investing in an office telephone system. Effective incoming call management, call holding, call recording, call forwarding, call parking and call waiting are some of the essential features of growing businesses. Direct inward dialing and speed dialing are the best features for efficient outgoing call management. Voice mailbox, monitoring features, reporting facilities, user directions, and password protected security and conference facilities are some other essential features to look for in a phone system, as they help you handle your business communication requirements in an effective manner. It also helps to build a good impression in the minds of your customers and clients. Apart from these essential features, some phone systems offer advanced features like call queuing, call flipping, automated call waiting and Fine- Me. Optional features can surely give you an extra edge. However, it is advisable to assess whether your business actually needs all these features, so that you can avoid incurring unnecessary expenditure.

It is also important to check whether the office telephone system vendor you want to use is a reliable one. You need to look for their customer service policies and find out whether they set up the phone system in your office and train you and your staff with the telephone system. You also need to make sure that the vendor will offer ongoing support, so that all problems are resolved quickly and effectively. If the vendor or dealer offers a demo of the phone system, you can make use of that opportunity to check whether it offers all the features that are required in your business.

You can spend some time in comparing quotes from various vendors, before spending your money on a particular office telephone system. Though the cost of the phone system is not the sole determining factor, you should try to find out a vendor who offers the best phone system that suits your needs and budget.

For more information on our Office telephone Systems features and support, please visit BroadConnect Telecom today.

Nortel BCM Makes Life Easier

The Nortel BCM or the Nortel Business Communications Manager is the perfect solution to facilitate quicker and easier business communication with its all-in-one converged voice and data communication system. This suits small and medium business models perfectly. This system is extremely flexible and can function as fast and efficiently as communication management systems used by big business houses.

Some of the efficient features and benefits of the Nortel BCM include:

• The system is expandable with the aid of BCM 50 expansion cabinets and BCM modules

• There is voice over IP available for IP phones and IP tracking

• You can operate 4-12 phones

• Small businesses can now easily transfer themselves to an IP communication system as well as upgrade themselves in a seamless fashion.

• Despite being a Linux based phone system; this unit possesses all the VoIP features as well as the structures present in a normal phone system.

• The BCM 200, BCM 400 and the Meridian 1 Switches are some of the other IP’s with which Nortel BCM phone systems can tie up and function.

• It has a built-in system and software that can support 40 digital Norstar phones and 32 IP phones.

• It also has the unique feature of unified messaging via key code.

• Fax and voice messages can be easily transferred to your email

• Ability to support 4 analog phones

• Apt for Call center functions which are performed with the help of key codes that are built into the system.

• A caller ID log of 600

• An interactive voice response system

• Hunt groups of 30

• Can support 10 voicemail ports and 1000 Voicemail Boxes

• The Nortel BCM can get connected easily to remote IP phones and organizations

• Speed dial of 255

• It is easy to work on Outlook and other computer systems as this has Computer Telephony Integration or CTI which makes it computer friendly.

• A voicemail storage of 100 hours

The features mentioned above are just some of the many applications and features included in this amazing communication system. Those who have used this unique communication system have truly benefited from its features. Most of the reviews written by customers will give you a fair idea of how this phone system has helped to simplify business communication. Most of the customers of the Nortel BCM feel that this is definitely one of the most flexible corporate communication systems available. Apart from flexibility the function ability of this system has also attracted customers across the globe. It is by far the best system to manage your voice mails.

This system is so far the only converged voice/data solution provider. The system works like a dream for small businesses. The IP routing and data services offered by this system are highly advanced and effective. So if you are looking for a complete voice and data service manager, there can really be no competition or choice other than the Nortel BCM. Be it interactive voice response, auto attendant or even unified messaging, this system has it all and packs phenomenal punch. The best part about this system is that it is 100% cost effective and has a network structure that is easy to understand and operate, making your small or medium business network management a walk in the park.

For more information on Nortel’s BCM please visit our website Avaya Phone System.