The Amazing Avaya IP PBX

Before we get anywhere with the Avaya IP PBX, we need to understand the true capabilities and functions of an IP PBX. This term is, in fact, an abbreviation for Internet Protocol (IP) Private Branch Exchange (PBX). An IP PBX does the job of inter-operating with the ordinary Public Switched Telephone Network (PSTN) to transfer video and voice across a data network. In short, you can use these phones to make voice calls as well as conference calls over the internet. In fact, this is one of the most feasible ways used by many companies to cut costs in communication.

However, in order to make the most of the IP PBX technology, it is important that you have good quality equipment installed. The Avaya IP PBX is one such name that checks all the boxes. This all-in-one phone from Avaya is designed to fulfill all the communication requirements of various kinds of businesses. The IP PBX from Avaya is based on a Modular design that allows anything from three to 360 extensions to meet the requirements of an organization. The instrument is perfect for branch offices, head offices, stand-alone business setups as well as home based work stations. It also supports a wide range of phone systems making it much easier on companies who wish to install Avaya within their existing communication infrastructure.

This instrument has been designed keeping the requirements of SMBs in mind. The versatile system provides business owners with a wide variety of options and functionality. The Avaya IP PBX offers data and voice communication solutions in an integrated package. So, to put it differently, the system is an ideal way to get complete and comprehensive communication solutions for a range of businesses. Avaya’s IP PBX streamlines intra-organizational communication and also makes managerial processes much easier. Thus, it is a convenient solution for employees as well as managers.

A system such as the IP PBX from Avaya is also a great way to maintain consistent and high quality communication with customers. These systems provide hassle free communication to help customers anywhere they may be. Ensuring the usage of right kinds of phones will bring out the true capabilities of the Avaya IP PBX.

The instrument has been designed with vision and consideration for business owners. The IP PBX from Avaya can be scaled up to 360 endpoints with more than 200 trunks. This gives medium and small businesses the required room to grow. So even if you have to start off small, with Avaya, you do not need to worry about the size of your infrastructure even if your company undergoes rapid growth.

These phones can be easily linked via, a standard data network. This gives users access to some great features such as call centers, centralized voice mail along with rich transparency. Avaya IP PBX also allows users to access it from their desktop PCs or laptops using access control. This exchange takes place under heavy firewall security so protection of privacy is something you don’t need to worry about at all. For more information on our selection of Avaya Products, please visit our website.

Determining your Office Telephone System Needs

Many types of phone systems are available for business usage. Whether you have a small office environment or a large company, selecting the right office telephone system can help you stay ahead of your competitors. Spending some time in understanding your business requirements can help you opt for the right system that will help you increase your productivity and profitability. It is worth thinking about the features that would benefit your business, before contacting phone system vendors and dealers.

It is advisable to start off with an assessment of your business needs. You need to determine how many lines and extensions you need right now how many would be required in future. Failing to plan for your future growth can cost you more in future. Switching from one phone system to another to accommodate the needs of growing business is not only expensive, but is highly time consuming as well. If your business is expected grow over time, you need to choose an office telephone system that is easily scalable. Hosted PBX and VoIP phone systems are the best options that can help you meet your growing business needs with minimum effort and costs.

You need to determine the features and services your business will need, before investing in an office telephone system. Effective incoming call management, call holding, call recording, call forwarding, call parking and call waiting are some of the essential features of growing businesses. Direct inward dialing and speed dialing are the best features for efficient outgoing call management. Voice mailbox, monitoring features, reporting facilities, user directions, and password protected security and conference facilities are some other essential features to look for in a phone system, as they help you handle your business communication requirements in an effective manner. It also helps to build a good impression in the minds of your customers and clients. Apart from these essential features, some phone systems offer advanced features like call queuing, call flipping, automated call waiting and Fine- Me. Optional features can surely give you an extra edge. However, it is advisable to assess whether your business actually needs all these features, so that you can avoid incurring unnecessary expenditure.

It is also important to check whether the office telephone system vendor you want to use is a reliable one. You need to look for their customer service policies and find out whether they set up the phone system in your office and train you and your staff with the telephone system. You also need to make sure that the vendor will offer ongoing support, so that all problems are resolved quickly and effectively. If the vendor or dealer offers a demo of the phone system, you can make use of that opportunity to check whether it offers all the features that are required in your business.

You can spend some time in comparing quotes from various vendors, before spending your money on a particular office telephone system. Though the cost of the phone system is not the sole determining factor, you should try to find out a vendor who offers the best phone system that suits your needs and budget.

For more information on our Office telephone Systems features and support, please visit BroadConnect Telecom today.

What is SIP Trunking and how SIP can help you

Many organizations are looking to SIP trunking as the most cost-effective and flexible way to transition to IP-based services. A SIP (session initiation protocol) trunk is probably the next biggest evolution in the telecommunications industry to date. It saves money and simplifies your telecom infrastructure. Simplicity in today’s fast-paced and complex world is what most business owners strive for when looking to streamline their business.



A SIP trunk easily blends the connection for both data and voice into a single line. SIP trunking is used in conjunction with an IP-PBX (Private Branch Exchange) to replace traditional PRI or analog circuits. SIP is quickly becoming the standard technology that businesses use to make and receive their everyday telephone calls. The growing popularity of SIP trunks can be directly attributed to the cost savings, increased reliability, added features and flexibility that they encourage.



SIP trunking benefits are endless. Cost savings is probably the most important because it drastically reduces your overhead operational expenses. BroadConnect’s SIP Trunks help you take advantage of cost-free communications across multiple locations as well. The increase in the efficiency and flexibility of your business operations is also an added benefit. The administration of our Internet Telephony services is managed through a simple web-based system. You get to save money and increase your company’s productivity.



You also receive regular telephone features with SIP trunking such as call waiting, caller ID, call forwarding and conference calling. You also gain many new features that are just not possible with a standard phone line like directory listings, toll free numbers and more; the possibilities are endless.



BroadConnect is an industry leading telecom solutions provider that empowers businesses to succeed by ensuring they have access to the most advanced and state-of-the-art communication services in the marketplace today. We are committed to adhering to the highest ethical standards. It is our belief that our growth depends upon teamwork and the motivated spirit of the company. Our success as a company is directly related to our customers. We’ll therefore do whatever it takes to keep you happy and satisfied.



Our consumers are our most valuable assets and we are committed to rewarding you with unparalleled service and the most advanced solutions available. We pledge to be honest, sincere and transparent in our dealings with our customers, vendors and employees. It is our goal to exceed your expectations and deliver you the highest degree of personalized service and innovative communications solutions. Our focus is on your success and helping you achieve the goals you have in place for your business.



We understand these decisions can be difficult ones to make. A big change to newer technology can be daunting. We’re here to make it as seamless as possible for you and your business. It is time for you to let us handle the maintenance of technology while you focus on the higher value goals for your company. Feel free to contact us today or visit our website for more information. Let us show you how we can make SIP Trunking will work for you.

Top reasons to choose a VoIP Telephone System

VoIP (Voice over Internet Protocol) technology has rapidly turned out to be an integral component of many business models in recent times. It offers plenty of benefits to small, medium and large businesses. It brought in an important improvement in the field of telecommunications- the capability to transmit voice over a data network. VoIP telephone system plays a crucial role when expanding your business and enhancing its productivity. Improving the customer service is the key to the success of any business. With VoIP technology, you are provided with the opportunity to better your customer service radically. Switching from traditional business phone system to VoIP can help you save a significant amount of money in phone bills too.

VoIP technology integrates voice and data onto a single cohesive network. This helps you get easy access to information, advanced functionality and great flexibility. The unified infrastructure is easier and more economical to maintain. VoIP telephone lets you take the office with you, wherever you go. You can access the phone system through any device connected to the internet at any time and from anywhere. This is more beneficial, if you have home base employees. You and your employees can check voicemail and email with VoIP. They can access project data and make calls over a single network. VoIP phone system can be integrated with some other systems like Customer Relationship Management in your office. This helps increase productivity to a great extent.

VoIP telephone allows you to enjoy greater flexibility. It scales immediately to accommodate your changing business needs. You can easily make changes in the system without relying on professionals. You can install new phones or set call routing preferences on your own. Rearranging desktop is so simple that you just need to unplug and move it to another outlet. There is no need to buy any expensive equipment or rewiring for rearrangement. VoIP allows you to enjoy many features that are either unavailable or costly on traditional PBX system. These features include auto attendant, electronic messaging, advanced call forwarding and three way conferencing.

Switching to VoIP telephone can help cut your telecommunication expenses by around 30%. Unlike PBX, VoIP does not require you to make a heavy investment. There are many hosted service providers who offer affordable cost of entry. You can even go for monthly subscriptions offered by some reliable service providers. The unified infrastructure helps reduce the maintenance costs as well. It is more flexible and easy to maintain in comparison to the traditional phone lines. As calls are transmitted over the internet, the cost of long distance calls is reduced drastically.

VoIP telephone system may be the best solution for businesses that are looking for more efficient and faster business communication solutions. In today’s volatile economic scenario, businesses, especially small and medium ones are looking for ways to reduce their operational costs significantly to survive. They find it beneficial to switch to VoIP system. VoIP technology ensures that you have access to high quality, uninterrupted services at cheaper prices. There are many VoIP service providers offering a wide range of packages. Analyzing the features of each package can help you choose the right service that suits the exact needs of your business.

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Top 5 reasons to use the IP Telephone System for your business

IP telephone system has revolutionized the way communication avenues are utilized in an office setting. It converts voice conversations into data packets and then transmits them over data networks. You can make use of the standard IP data network to transmit all kinds of media, such as voice, data, and even multimedia content such as video or pictures. Lower voice networking costs, administration costs, simplified network management structure, increased communication capabilities, workforce productivity and enhanced customer satisfaction are the key benefits of an IP phone system.

Many businesses still use a network system that carries voice and data separately. This design has numerous inadequacies. Higher equipment installation and maintenance costs are the most prevalent issues of this architecture. IP telephone system leads to the convergence of data and voice onto a single network. This eliminates most of the inefficiencies of traditional networking models. Lower costs is the most important reason that drives many businesses to adopt IP phone system. It can also offer plenty of features that help you generate significant productivity gains. Reduced telecommunication cost is another important reason that influences the decision by businesses to switch to IP telephony. Since it eliminates the need for dedicated bandwidth for voice conversations, you can transmit more data and voice per unit of available bandwidth. This helps you save up to 40% in your telecom bills.

Operational and management expenses of traditional PBX systems are much higher than those of IP telephone system. If you want to move an extension or activate a phone, the traditional phone system costs you around $100 to $200. It also involves the work of technicians from the PBX manufacturer. This is not at all an issue in IP telephony. You can add, move or change a phone effortlessly and manage these tasks using simple web based tools. IP phone system facilitates easy and swift scalability to accommodate your business growth. IP telephony eliminates the need for numerous communication systems and devices, which not only reduce the cost, but also simplifies management considerably.

IP telephone system lets you make a set of common features available to all employees in your company. This can help increase their productivity and boost team spirit, while reducing training costs. Hunt group is another useful feature offered by IP telephony solution. This feature helps to answer all the calls by a live person rather than a voice mail. Enabling this feature can greatly enhance customer satisfaction.

With an IP telephone system, you can deploy productivity enhancing applications like voice mails and unified messaging anywhere in the network. The applications are accessible by many people at the same time and from anywhere, where there is an IP connection. This helps reduce equipment expenses, whilst increasing your business productivity. You can keep in contact with your remote and mobile employees easily, which in turn helps ensure a smooth business communication process. You can make any employee a member of a call center group, using IP phone system. This allows the employees assigned with this duty to receive and respond to customer calls from anywhere. This in turn helps improve customer return percentage and provides a competitive and efficient working environment.

For a full viewing of products and features, please visit http://www.broadconnect.ca/ip-telephone/ip-pbx/

Should you choose a Hosted PBX system?

An up to date office phone system is an integral and crucial staple of today’s organization. No matter the size, big or small, the ability to effectively communicate internally and with the end user is the life blood of any organization. If you happen to own a small to medium sized business, there are a number of options with regards to upgrading or installing new business phone systems. Over the past couple of years there has been a huge business push towards Hosted PBX (Private Branch Exchange) and VoIP phone systems. By assessing your business’ current needs, they both can offer a number of enhanced features that can not only enhance your business’ productivity but cut unnecessary costs.

PBX systems were once only a technology that a large company could afford for their telephony needs. Now, with the Hosted PBX, this technology is now widely available to the small and large corporations alike. With a hosted PBX solution, it offers the same increased productivity by using a single unified office phone system. By purchasing a hosted solution as opposed to the traditional PBX, you are relieved of the extensive upfront cost and provided a sophisticated technology that keeps you up to date with today’s technology. Finding and partnering with a service provider that is reputable will also offer you a greater bang for your buck. A good provider will offer you a reliable, secure and an ultra-fast solution for your business.
There are a plethora of options when choosing an onsite IP PBX solution. By customizing the IP PBX, it will simplify the network management and improve the effectiveness of your office phone system. The IP PBX amalgamates data and voice traffic on a single connection, which makes the services much easier to manage on a whole.

If you have a traditional PRI (Primary Rate Interface) or looking into a new office phone system, SIP Trunking may be the route for you. It not only offers immense cost savings versus traditional phone lines, it amalgamates and converts voice lines to the PSTN (Public Switched Telephone Network) over the internet. SIP trunks coupled with an IP PBX system, are a great alternative to the traditional voice lines and are garnering much deserved popularity by most of the leading companies, worldwide. The beauty with SIP Trunking connections are that they can be used through a PRI service or your traditional analog business phone lines. A legacy PBX will flawlessly integrate into the new SIP trunks. As mentioned prior, the line will eliminate your expensive phone lines and save you hundreds of dollars.

When it comes to a small to medium sized business, you should take every and all steps to reduce operating expenses. The more money you save, the more your business will mature. A hosted PBX office phone system is the best way that you can reduce one of your greatest operating expenses. Whether you need to add or subtract lines, a reliable service provider can handle your up or downgrades with the greatest of ease. For more information on PBX systems please visit, http://www.broadconnect.ca/ip-telephone/hosted-pbx/