The Avaya one-X Communicator: The Ultimate in Unified Communication

Today’s employees are flooded with various types of communications and requests including calls, voicemails, meetings, emails, instant messages, and faxes that come from a variety of sources.  These requests can be quite overwhelming.  A better way to reduce the stress and improve productivity of employees is by utilizing a more sophisticated communication system.  Employees will now be able to manage their time more efficiently to improve productivity and responsiveness.

The Avaya one-X Communicator is a unified communications client that gives users the ability to simplify tasks using specialized tools. It allows employees the ability to better manage all of their communications tasks no matter where they are working. The client uses either SIP or H.323 that allows access to IP telephony options. Integrating with the one-X communicator provides the ability to use the preferred desktop productivity tools such as Lotus (IBM), Office Communicator (Microsoft), and Presentation Server (Citrix).

Benefits of the Avaya one-X Communicator

The Avaya one-X offers many benefits for business communications. You’ll find that the system allows you to:

• Improve customer communications – allows more personal communications.  Access and manage voice, video, voicemail, email, IM, and conferencing from one interface.
• Streamline responsiveness – users can easily determine availability of co-workers to improve the immediate responsiveness of others.
• Improve productivity – adding face to face communications allows employees to more easily communicate and eliminates the need to schedule meetings when they can be immediately completed.
• Allows employees to work from anywhere – configure the system to optimize call control.  Have the system contact you on your mobile or home phone when a call is received at the office.
• Client Standardization – allows you to choose between IP and SIP protocols to help businesses use one phone type for all their communication needs.

Main Features of the Avaya one-X

There are many features that are part of the Avaya one-X.  Here is a list of the most popular features and how they are used.

• Integration of communication services – Allows access to all the essential tools from one client such as messages, conferencing, and communication history. Use just one click to access essential options such as email and instant messaging through Microsoft Outlook, Lotus Notes, or Microsoft Office Communicator.
• Provides Intelligent Presence – You’ll be able to instantly know the availability and communication options for your colleagues. See whether they are currently online, on the phone, ready for IM communication, on a conference, away on vacation or out of the office.  Status is obtained through the integration of Avaya Aura Presence Services.
• Allows Visual Voicemail – Users can access and sort voice and fax messages easily using filters. This allows the ability to quickly and easily prioritize options to allow for better time management.
• Visual Conferencing – Enter and initiate conference calls and immediately see who is on the call as well as identify who is speaking. Those moderating the calls can provide music on hold, mute, and can drop specific lines from the call.
• Video Calls – Unified communications allows you to make and participate in video calls. Utilize features such as call, transfer, forward, conference, hold, mute, and call coverage while on a video call.
• Click to Call – Use Microsoft Outlook to call anyone in your directory with a simple click. Call anyone in your contact list or email. You can also return calls easily from voicemail, call logs, or buddy list.
• Variable Usage Modes – Users can choose the connectivity mode they prefer in order to improve performance while still part of the all-in-one client. For example, you can choose to make and receive calls from your desk phone, your mobile phone, or home phone, or utilize VoIP.
• Multi-Protocol Support – Support for SIP and H.323 protocols allows your business to choose the client option that they want to standardize on.

For more information on this, and other Avaya products, please visit our website.